Saloni Thakur
Customer Delight Associate at Zomato | Empathy-Driven | Communication Expert | Problem Solver | Passionate About Customer Experience
- Role
- Customer Delight Associate at Eternal
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Saloni Thakur
Currently thriving at Zomato as a Customer Delight Associate, I specialize in creating…
Experience
Customer Delight Associate
Aug 2025 — Present · Gurugram, IN
Serving as the primary point of contact for customers, ensuring prompt, accurate, and empathetic resolution of queries and concerns• Managing order-related escalations including delays, cancellations, and complaints with professionalism and customer-centric solutions.• Fostering strong customer relationships by transforming challenges into positive experiences and reinforcing brand trust.• Coordinating effectively with delivery partners, restaurant teams, and internal stakeholders to ensure seamless order fulfillment.• Monitoring and addressed customer feedback to drive continuous improvement in service quality.• Delivering consistent, high-standard communication across phone, chat, and email support channels.• Enhancing customer satisfaction by adopting a proactive, empathetic, and solution-driven approach.• Contributing to process optimization by identifying recurring issues and recommending improvements.
Education
Siksha 'O' Anusandhan University
Bachelor of Business Administration - BBA
2019 — 2022
Doon Business School
Master of Business Administration - MBA
2023 — 2024
Saheed Laxman Nayak Public School
Matriculation
2008 — 2017
Akash Higher Secondary School of Science
Higher secondary
2017 — 2019
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