Saloni Sethiya

About Saloni Sethiya

I love to dig into customer problems and solve them with modern technology. Two things that fascinate me about the product and growth are concept of customer logic and challenge of communicating and to accomplish i focus on key results, build amazing teams and quickly adapt to new insights. My professional and personal experiences have taught me following about myself - I am constantly learning because i never settle - I stay calm when faced with adversity- I focus on making quality decisions. I enjoy meeting new people and hearing new perspectives. I worked in financial services industries helping companies to generate revenue. looking for the opportunities to work in an intellectually challenging environment where I can contribute to the team by being an out of box thinker.

Experience

1. Associate Customer Engagement

   Razorpay

   Apr 2022 — Present · Bengaluru, IN

   Efficient in handling a large portfolio as well as a large book size. Average portfolio base ranges between 300-400 merchants-Understanding gap & resolving issues of merchant to avoid transaction dispute and maintaining transaction growth-Execution of retention plans for churn and inactive merchants on monthly basis- Maintaining relationship by fulfilling client’s requirement- Maintaining a good relationship with Small Businesses. Skills: Project Management · Portfolio Management · Key Account Management · Account Executives · Team Leadership · Problem Solving · Customer Success · Customer Service · Customer Relationship Management (CRM).

Education

• Prestige Institute of Management & Research

  Master of Business Administration - MBA, Marketing and finance

  2018 — 2020