Saloni Nahar
Data-driven & Improvement-focused Business Operations Risk Management Specialist Helping Teams Drive Strategic Initiatives Forward
- Role
- Business Operations Analyst at Meta
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Saloni Nahar
I have a knack for transforming complexity into simplicity. I love digging dip into the…
Experience
Business Operations Analyst
Nov 2024 — Present · Fremont, CA, US
As a Sales Operations Analyst, I play a pivotal role in safeguarding e-commerce operations by efficiently managing chargeback disputes. My responsibilities include- Chargeback Dispute Resolution: Managing and resolving chargeback disputes by conducting detailed investigations and collaborating with cross-functional teams to determine validity and root causes, ensuring efficient and effective outcomes- Data Analysis and Insights: Utilizing strong analytical skills to perform deep dive analysis on transactional data, identifying trends and anomalies to contest disputes and derive actionable insights- Cross-Functional Collaboration: Working closely with Sales, Engineering, Data Science, and Operations teams to gather necessary information and implement solutions, enhancing overall process efficiency- Regulatory Compliance and Fraud Prevention: Ensuring compliance with industry regulations and company policies while identifying and addressing fraudulent activities, leveraging a proactive approach to mitigate risks- Communication and Stakeholder Engagement: Communicating findings and recommendations clearly to stakeholders at all levels, engaging with customers, merchants, to gather information and resolve disputes effectively.
Skills
- Customer Service
- Public Speaking
- Teamwork
- Communication
- Team Management
- Microsoft Office
- English
- Strategic Planning
- Management
- Team Building
- Microsoft Word
- Powerpoint
- Microsoft Excel
- Negotiation
- Social Media
- Research
- Market Research
- French
- Strategy
- Marketing
- Marketing Strategy
- Business Strategy
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