Saloni Gupta
IT Service Desk Analyst at Teleperformance, Actively Exploring New Skills
- Role
- IT Specialist at TP
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Saloni Gupta
I have an Approximate Experience in Technical Troubleshooting Providing the best Services to End users. My strong experience lies in Active Directory, Jenkins, Stratodesk, Genesys, Service Now. I also explore new technologies to improve my skills to become an ITSM Expert
Experience
IT Specialist
Sep 2022 — Present · Gurugram, IN
Provide first call resolution or facilitate resolution to end users by engaging the appropriate parties. • Troubleshoot issues related to Citrix and/or VPN sessions on Windows Platform• Manage problem tickets from cradle to grave ensuring that appropriate information is gathered, assignment to fix agent is accurate, and resolution is achieved within the documented service levels. • Communicate technical and procedural production issues between company employees at all levels utilizing ticketing, email, instant messaging, and phone. • Facilitate escalation for unresolved issues approaching or surpassing the allowable service level. • Collect and consolidate required information from reporting parties into ticketing system. • Performs other related duties and assignments as required and as assigned by supervisor or manager
Education
Calcutta University, Kolkata
Bachelor of Arts - BA
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