Salomey Konadu Bondah

Customer Service Advisor @EE

Darlington, GB

Providing prompt and professional assistance to customers via phone, email, and chat, addressing inquiries about products, services, and account details.• Assisting customers with troubleshooting technical problems related to their devices, internet connectivity, or service features, guiding customers through solutions.• Accurately documenting all customer interactions, issues, and resolutions in the customer relationship management (CRM) system for future reference and tracking purposes.• Ensuring compliance with company policies, industry regulations, and best practices, safeguarding the integrity and security of customer data.• Effectively managing customer complaints and escalations, aiming for resolution at the first point of contact while maintaining a positive customer experience.• Collaborating with various departments to ensure timely and effective resolution of customer issues.Achievements• Successfully resolved over 75% of technical issues during the first point of contact, reducing the need for follow-up calls and contributing to improved team performance.• Consistently achieved high customer satisfaction scores by resolving inquiries efficiently and maintaining a positive customer experience.