Salman Shaik
Manager II - Risk Investigations
- Role
- Manager Ii - Risk Investigations (L5) at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Salman Shaik
A professional with 8+ years of operational experience within the E-commerce fraud identification and mitigation domain. Conceptualized and supported key initiative, aiming to improve quality by systematic intervention in People, Tool and Process. Seasoned People Manager with proven ability to develop process and lead multiple teams, build relationship and drive results.I am currently working as Manager II (L5), where I manage a team of four L4 Managers with a headcount of 50-60 people.
Experience
Manager Ii - Risk Investigations (L5)
Jan 2023 — Present · Bengaluru, IN
People Management> Managing a span of 4 L4 Managers and 60 associate & Sr. associates by raising the bar for quality and productivity along with enabling them to identify their growth by chartering a way forward>Set up mechanism to onboard new managers which was later expanded to WW, on boarded 75 managers across various levels.> Revamped overall training and ramp management for Digital function and introduced cooling period between each training, which improved overall employee experience and better decision quality thus reducing customer friction by 17%.> Involved in hiring of top talent (internal and external) across the fraud spectrum> Promoted 21 Direct reports across L3/L4 and L4 Managers.> Lead employee engagement & Career progression vertical for my function to improve overall employee and job satisfaction scoresProgram Management/Intervention> Set up a new function and designed framework for SOP creation & revision > Lead headcount migration basis incoming volumes and escalations basis work and product types.> Site owner of a quality metric, leading delivery on WBR, identifying and reduction of defects with timely analysis > Enacted as operation owner and partnered with program and product team, included 5 process launch thus reducing customer friction and improving efficiency> Oversaw 8 Site/Product/payment mode launches in collaboration with multiple stake holders
Education
Jain University
Bachelor of Commerce (B.Com.), Marketing
2009 — 2012
Jain (Deemed-to-be University)
PGDBM
2012 — 2014
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