Salman Ansari
Senior Associate – Information Technology | Team Handling | O365 | Enhancing Business Through Technology
- Role
- Subject Matter Expert Workplace IT Operations at Coforge
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Salman Ansari
A dedicated and results-oriented Technical Support professional with a proven track…
Experience
Subject Matter Expert Workplace IT Operations
Sep 2025 — Present
Act as primary escalation point for complex L1/L2 IT Operations issues, ensuring timely and root‑cause‑driven resolution* Provide expert guidance on Incident, Problem, Change, and Service Request Management* Analyze recurring incidents and lead Root Cause Analysis (RCA) to prevent future outages* Partner with cross‑functional teams to improve service availability, performance, and reliability* Mentor and coach associates and senior associates to enhance technical and operational capability* Review and improve standard operating procedures (SOPs) and knowledge base articles* Ensure SLA, KPI, and compliance targets are consistently met* Collaborate with stakeholders, vendors, and management on service improvements and risk mitigation
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