Salman Ahmed

About Salman Ahmed

Senior SRE / Production Support Lead with 10+ years in 24/7 production operations for large-scale systems (Fortune 50). I specialize in P0/P1 incident response, Kubernetes migrations, and observability with Splunk.I’ve led zero-downtime migrations of 30+ services, improved capacity from single digits to healthy headroom, and cut MTTR and repeat incidents by 30–40% through RCA and automation.Open to Senior SRE / Production Support roles where I can own reliability, incident management, and continuous improvement.

Experience

1. Production Support Lead

   Infosys

   Oct 2022 — Present · Austin, TX, US

   Leading production operations and site reliability engineering for mission-critical Apple services supporting millions of users. Responsible for incident management, Kubernetes migrations, CI/CD automation, and maintaining 99.9% SLA across 50+ microservices. & :Served as primary on-call DRI for P0/P1/P2 incidents across 50+ microservices, achieving 99.9% SLA and coordinating rapid triage with cross-functional teams :Reduced repeat incidents by 35% through systematic root cause analysis (RCA) and implementation of preventive controls using logs, metrics, and monitoring data :Led migration of 33+ critical services to Kubernetes-based platforms as Cluster Migration Lead, increasing capacity availability from 3% to 67% with zero downtime & :Built 5+ Splunk dashboards and automated alerts, reducing mean time to detection (MTTD) by 40% and enabling anomaly detection & :Implemented AI-powered automation for certificate management and operational workflows, reducing manual effort by 200 hours/month and improving response time by 45%/ & :Orchestrated CI/CD deployments for microservices and Apache Flink applications using Spinnaker, maintaining 99.5% deployment success rate with rollback readiness :Executed traffic shifting and failover procedures during maintenance windows and DR scenarios, minimizing customer impact to less than 5 minutes of downtime :Standardized operational runbooks and incident response procedures, reducing onboarding time for new engineers by 50%

Education

• Alva's College of Education

  Pre-University

  2009 — 2011

• NMAM Institute of Technology

  Bachelor of Engineering - BE, Information science

  2011 — 2015