Salmah Menelik

Assistant Store Manager @Boost Mobile

Dorchester, MA, US

Guided 3 team members based on performance indicators to meet monthly sales and retention goals, increasing store KPIs by 12%- Review KPIs and improvement strategies, serving as the point of contact for communicating new directives to store staff- Monitor key performance indicators (KPIs) such as new activations, port-ins, insurance attachment rates, and autopay enrollment to identify areas for improvement- Collaborate with the store manager and sales team to analyze weekly metrics and create retention strategies that lead to a measurable reduction in customer churn- Track monthly performance trends using sales system dashboards and internal comparisons to prior month and year-over-year data.