Sally Vollner
Audiology and Customer Success Training Manager
- Role
- Audiology and Customer Success Training Manager at Sonova Group
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Sally Vollner
Producer turned Audiologist turned trainer, content creator, sales leader, and knowledge…
Experience
Audiology and Customer Success Training Manager
Jan 2025 — Present
Passionate about empowering teams through innovative training solutions and continuous development. With extensive experience in audiology, customer support, and cross-functional collaboration, I specialize in designing and delivering impactful training programs tailored to the needs of diverse teams. Training & DevelopmentExpertise in creating engaging learning modules, certifications, and support materials aligned with industry standards.Proven ability to implement comprehensive onboarding strategies for multiple departments. Knowledge ManagementSkilled in creating, updating, and managing critical documentation across Sonova brands.Championing knowledge sharing and standardization to drive consistency and efficiency. Leadership & CollaborationA dedicated mentor and coach, providing personalized support to employees and fostering a culture of growth.Collaborating with cross-functional teams to align training initiatives with organizational goals. Continuous ImprovementLeveraging KPIs and data-driven insights to evaluate training effectiveness and drive ongoing improvements.Proactive in identifying opportunities for innovation and adapting programs to meet evolving industry trends and compliance requirements.With a strong commitment to excellence, I strive to create meaningful learning experiences that empower individuals and enhance organizational success.
Education
University of Cincinnati
AuD, Audiology
2010 — 2014
University of Cincinnati
MFA, Theatre Design and Production - Sound Design
1997 — 1999
University of Cincinnati
BFA, Electronic Media/ Communications
1993 — 1997
Skills
- Audiology
- Audiometry
- Diagnostics
- Hearing Tests
- Acoustics
- Digital Programming for Audiology
- Follow Up Care
- Hearing Aids
- Hearing Aid Dispensing
- Aural Rehabilitation
- Sound
- Entertainment
- New Media
- Teaching
- Confidant
- Friendly Personality
- Healthcare
- Hearing Conservation
- Music
- Social Media Marketing
- Sales
- Event Planning
- Public Speaking
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