Sally Anne Sharpe

365 Solutions Lead @Zenzero

Leicester, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2024 — Present

365 Solutions Lead @Zenzero

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EDUCATION

1990 — 1998

Guthlaxton College

IT, Physics and Mathematics

2006 — 2006

Brockington College

Psychology

SKILLS

System DeploymentCrmMicrosoft CrmNot for ProfitService OperationTourismRequirements GatheringProblem SolvingItil V3 Foundations CertifiedTransition ManagementTest CasesRegression TestingLocal GovernmentBusiness AnalysisMs Crm 2011Problem ManagementService DeskRequirements AnalysisTfsService CatalogFinanceBusiness IntelligenceItil CertifiedTest PlanningDue DiligenceChange ManagementIncident ManagementSystem TestingAgile MethodologiesVisual StudioManaged ServicesManual TestingSoftware Quality AssuranceSecurity ClearanceProcess Improvement

ABOUT SALLY ANNE SHARPE

With over 24 years of experience in the IT industry, I have developed a diverse technical skill set that encompasses consultancy, development, testing, and transition. My expertise includes Dynamics 365, Power Platform, ITIL, and ISEB certifications. Throughout my career, I have thrived in delivering exceptional solutions and leading teams to success.Currently serving as 365 Solutions Lead at Zenzero Solutions Ltd in Coventry, UK. In my current and previous role I spearheaded the configuration and customization of Power Platform and Dynamics 365 solutions across multiple verticals, including Energy, Policing, Council, Manufacturing, and Membership in both the public and private sectors. From end-to-end implementation to agile and iterative project methodologies, I have tackled projects of various sizes, from small proof-of-concept quick wins to large-scale designs managing multiple consultants and developers.Highlights of role include:Earning customer satisfaction and trust by delivering outstanding solutions to clients who have previously experienced disappointing implementations.Providing effective line management to up to 10 individuals, fostering inception, career development and well-being.Contributing to best practices in solution management and accessibility.Developing solutions which then turn into sellable accelerators

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Sally Anne Sharpe — 365 Solutions Lead at Zenzero in Leicester, GB | Unifers