Salina N.
Strategic Sales & CX Leader | Versatile Across Industries | Builder of Teams, Growth & Experience | Customer-Focused, Business-Aligned, Results-Driven
- Role
- Hospitality Manager at Nicol
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Salina N.
With over 17 years in retail sales, 7 years in post-sales customer experience, and extensive expertise in wholesale business, I thrive at the intersection of customer relationships and operational excellence. My journey has been defined by a passion for building meaningful connections, driving growth, and mentoring others to achieve their goals.A graduate in Fashion Merchandising, I’ve translated my background into a people-first approach, focusing on creating value and fostering collaboration. Whether leading sales initiatives, developing customer-centric solutions, or growing a network of empowered professionals, my goal is always the same: to deliver impactful results and help businesses thrive.Outside of work, my core values of family, growth, and mentorship guide everything I do. As a proud parent and active community member, I find joy in supporting my children’s aspirations and encouraging others to pursue their paths with intention and purpose.I’m always eager to connect with like-minded professionals who value relationships and are committed to creating positive change.
Experience
Hospitality Manager
May 2025 — Present · Oceanport, NJ, US
I lead front-of-house hospitality and team performance at Nicol, delivering a high-touch member experience while driving membership sales, retention, and overall revenue growth. As a highly visible, member-facing leader, I oversee daily operations across the front desk, café, and guest services, while coaching and developing teammates to meet elevated service and sales standards.I play a key role in converting prospects into active players, building long-term member relationships, and supporting sales across memberships, programs, café, and retail. I partner closely with senior leadership to optimize systems, elevate hospitality standards, and create a welcoming, high-energy environment where both people and performance thrive.
Education
University of South Carolina
BA, Retail/Fashion Merchandising
1996 — 2000
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