Salima Amghar

Project Manager Chargé De Projet Relation Client @Plantformance

Lyon, FR

Automation Project Management and Client Process Optimization:End-to-end managed 2 major Ignition Digital automation projects agile management approach (scrum), from understanding client needs to multi-site international deployment.Oversaw IT infrastructure by ensuring server migrations, Ignition updates, and certificate management.Significantly improved support efficiency through Jira incident automation and workflow streamlining, enabling the management of up to 150 tickets daily with a positive impact on KPIs.Facilitated cross-functional communication and collaboration by leading weekly and transversal review meetings.Leveraged data for strategic steering: collected and presented key information (KPIs, project tracking, roadmap) for monthly client steering committee reviews.Initiated team building and challenge initiatives: prepared reports and organized quarterly meetings to strengthen client and team relationships.Analyzed performance and client satisfaction: tracked the Pareto of hours via incidents to optimize resource allocation and ensure client satisfaction.Fostered synergies and identified new opportunities by planning and participating in team-building events and industry exhibitions.

GERARD PHILIPPE Secondary School

French National Middle School Diploma, English speciality

Lycée Lumière

A2, Literary Baccalaureate with Options in Philosophy and Foreign Languages (English, Spanish, German)

Récamier

BTS HIGHER TECHNICAL CERTIFICATE Ecole J. Récamier Lyon 2 , TRILINGUAL ASSISTANT MANAGER

CESI Lyon

Master 1 PROJECT MANAGER, Competitive Study on precollect digit

Google Analytics Academy

ADVANCED

Université Lumière Lyon 2

Legal Studies