Salim Muhammad
Data Center Engineer @Maintech, Incorporated
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WORK HISTORY
Data Center Engineer @Maintech, Incorporated
London, GB
Provide break/fix hardware support for enterprise server infrastructure across Morgan Stanley data centers, covering both Dell PowerEdge servers (e.g, R640) and HPE systems (e.g, Moonshot).Manage and resolve incident tickets and service requests using the ServiceNow ITSM platform, ensuring timely updates and effective communication with internal teams.Perform hardware diagnostics and component replacements, including CPUs, memory, drives, and network cards, following strict operational and compliance procedures.Handle Change Requests (CHGs) and follow Change Management protocols for planned maintenance and upgrades.Ensure strict compliance with data handling and data-bearing device (DBD) disposal policies, recognising the critical nature of data security and privacy in a financial institution environment.Respond to and prioritize work based on email escalations, tickets, and internal SLAs, maintaining strong communication with technical teams and management.Follow site-specific compliance policies, including those related to physical security, audit trails, and operational standards.Assist with server deployments, decommissions, and migrations as required.
EDUCATION
Middlesex University
Computer Systems Engineering, Computer Engineering
ABOUT SALIM MUHAMMAD
As a Data Center Engineer at Equinix, I support the design, installation, and maintenance of data center infrastructure for various clients, including cloud service providers, network operators, and enterprises. I have hands-on experience with cloud services and life-cycle management toolsI graduated from Middlesex University with a Computer Systems Engineering degree in 2019, where I learned the fundamentals of computer engineering, such as programming, networking, hardware, and software. I also obtained multiple LinkedIn certifications in networking basics, IP addressing, and local area networks, demonstrating my proficiency and knowledge in these areas. I am passionate about learning new technologies and solving complex problems in the data center industry.
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