Salil Kulkarni

Customer Service Advisor @Everyone Active - SLM

Internally trained to provide front‑of‑house reception duties, being the first point of contact for members and visitors.• Welcoming guests, managing check‑ins and access control, and resolving day‑to‑day queries about facilities, classes and activities.• Handling calls and in‑person enquiries, supporting bookings, membership changes and basic account queries to ensure a smooth customer experience.• Helping to reach target KPI\'s for calling prospects and existing members to promote memberships and sell or upsell children’s swimming and birthday parties, following up warm leads.