Sali Albasha

About Sali Albasha

Responsible for instilling a high level of customer satisfaction related to the successful implementation of new clients and their employees into the co-employment relationship.

Experience

1. Project Manager, Client Implementation

   Insperity

   Aug 2022 — Present

   Identifies, develops and implements process and service improvements that result in the successful transition of a new client, improved client retention, and increased client satisfaction. Communicates to all stakeholders’ successful transitions, any time constraints, and areas of concern or unmet client needs along with recommended solutions to resolve-Works with internal partners to ensure processes and solutions positively impact the overall client and employee experience. Leverages positive working relationships with internal partners to address issues and manages escalations to identify opportunities for process improvement-Adheres to the project schedules, solves day-to-day data/customer issues and answers questions related to specific implementation project execution. Escalates complex issues and follows through with resolution, ensuring appropriate communication to all impacted parties-Consults with client executives and key decision makers regarding current and future requirements, including payroll and reporting needs. Advises client regarding most appropriate systems to implement-Manages and monitors implementation project with client and internal partners (including BusinessPerformance Solutions as needed) to ensure a seamless transition for the client-Establishes effective practices to recommend or implement solutions that focus on and deliver positive business results-Defines and executes implementation plan-Consults on Insperity services, benefit offerings, and payroll requirements as well as Business Performance Solutions as needed.

Education

• DeVry University

  Bachelor’s Degree, Business Administration with a concentration in Human Resources Management

  2012

• Keller Graduate School of Management of DeVry University

  Master of Business Administration (M.B.A.), Concentration in Human Resources Management

  2016 — 2018