James Murphy
Salesforce Business Analyst, Administrator & Agent Builder
- Role
- Customer Success Executive at ServiceNow
- Location
- West Palm Beach, FL, US
- LinkedIn followers
- 500 followers
About James Murphy
Experienced Salesforce Business Analyst / Administrator and Certified Salesforce AI…
Experience
Customer Success Executive
Jan 2026 — Present
I operationalize GenAI to transform ServiceNow from a standard IT expense into a high-leverage engine for enterprise growth. By systematically excising the technical debt that stalls organizational speed, I enable companies to pivot away from commoditized maintenance and toward measurable outcomes like accelerated speed-to-market and optimized cost-per-transaction. The result is a platform that doesn\'t just manage workflows; it functions as a strategic force multiplier that aggressively drives P&L performance.
Education
University of Galway
Continuing Professional Development
Northeastern University
Bachelor of Business Administration - BBA
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