Scott Alder

About Scott Alder

As a Customer Success Manager (CSM) at ZoomInfo, I play a critical role in ensuring that my customers derive maximum value from the company\'s suite of data and intelligence solutions. My drive is onboarding new reps and organizations, understanding their business goals, and tailoring the use of ZoomInfo\'s platform to help them achieve those objectives. I provide ongoing support, troubleshoot any issues, and offer training to ensure my clients are using the platform effectively.Additionally, I proactively work to foster strong relationships with customers, identifying opportunities for product adoption, expansion, and renewal. I collaborate closely with sales, marketing, and product teams to communicate customer needs and feedback, helping to drive improvements and enhance the overall customer experience. My ultimate goal is to build long-term customer satisfaction and loyalty while ensuring my customers continue to see value from ZoomInfo\'s offerings.

Experience

1. Customer Success Manager Ii

   ZoomInfo

   Nov 2023 — Present

   109% of goal for 2024

Education

• Oregon State University

  Social Science

• Oregon State University

  Liberal Science

Skills

• Account Management
• Solution Selling
• Negotiation
• Enterprise Software
• Saas
• Salesforce.com
• Consultative Selling
• Software Sales
• Channel Management
• Cloud Computing
• Virtualization
• Security
• Mentoring
• Selling
• Channel Partners
• New Business Development
• Software Industry
• Direct Sales
• Sales Presentations
• Sales Operations
• Integration
• Cold Calling
• Management
• Go-to-Market Strategy
• Sales Process
• Sales
• Leadership
• Competitive Analysis
• Demand Generation
• Bacon
• Start-Ups
• Strategic Partnerships
• Marketing
• Crm
• Business Alliances
• Product Management
• Product Marketing
• Partner Management
• Managed Services
• Storage