Emma Salazar
Business System Analyst | Change Management | Customer Success| Process Optimization
- Role
- Senior Business System Analyst at Red Hat
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Emma Salazar
With over eight years of diverse experience in projects, customer success, and business analysis, I thrive on translating user, customer, and stakeholder requirements into innovative and efficient solutions. At Red Hat, I\'m dedicated to leveraging my expertise in messaging platforms like Slack and Google to optimize process efficiency and provide top-notch operational support. I believe in collaboration, continuous improvement, and embracing change. My goal is to meet and exceed expectations by bringing diverse perspectives and experiences to the table. I\'m passionate about fostering a culture where every voice is heard and creativity thrives.
Experience
Senior Business System Analyst
Apr 2022 — Present · Raleigh, NC, US
Translate user, customer, and stakeholder requirements into a robust product vision, roadmap, and backlog for messaging platforms like Slack and Google, optimizing process efficiency and operational support.* Identify opportunities for operational optimization within messaging platforms, explore automation opportunities, and implement solutions to enhance productivity and effectiveness.* Develop and deliver comprehensive programs and communications to facilitate project success, fostering a culture of continuous improvement and readiness for change.
Education
Boise State University
Master of Science - MS, Organizational Performance and Workplace Learning
Universidade Federal de Alagoas
Bachelor of Arts (BA), Pedagogy
2003 — 2007
Lake Washington Institute of Technology
Associate of Arts (AA), Social and Human Services
2010 — 2012
University of Washington
Certificate, Business Administration and Management
2011 — 2012
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