Salah Kaddumi

IT Director - Leader for Global Service Desk and Automation Services @Honeywell Technologies

Charlotte, NC, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2023 — Present

IT Director - Leader for Global Service Desk and Automation Services @Honeywell Technologies

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Charlotte, NC, US

Experienced professional leading global service desk and automation services. Passionate about delivering top-notch IT support and driving efficiency through cutting-edge automation solutions. Dedicated to optimizing service delivery and enhancing user experiences.

EDUCATION

N/A

College of San Mateo

Business Administration, Management and Operations

SKILLS

Process ManagementProduct AdoptionBusiness ProcessCustomer ServiceWindowsVoipProject ManagementMacPowerpointMicrosoft ExcelExecutive SupportCisco Systems ProductsTeam LeadershipMicrosoft OfficeSalesRetail SalesMac OsCloud ComputingJabberProduction SupportNetworkingIT OperationsBackend OperationsVideoSaasIosProcess ImprovementEmployee TrainingOperations ManagementCisco Call ManagerCustomer ExperienceNocVideo ConferencingCisco TechnologiesCisco TelepresenceManagementLeadershipEscalation ResolutionDirect SalesTandberg

ABOUT SALAH KADDUMI

Experienced Information Technology Leader with a proven track record of driving innovation and efficiency in the computer networking industry. I specialize in leading enterprise-wide strategies for generative AI and automation, transforming business processes to deliver measurable results. Skilled in process optimization, support and operations management, escalations management, and event management, I thrive in dynamic environments that require both technical expertise and strategic vision.My expertise includes implementing cutting-edge automation solutions to streamline operations, reduce costs, and enhance customer experiences. With deep knowledge of video conferencing technology and end-to-end support management, I have successfully improved collaboration and productivity across organizations.Passionate about leveraging advanced technologies to empower teams and achieve organizational goals, I am dedicated to creating impactful solutions that drive sustainable success.

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Salah Kaddumi — IT Director - Leader for Global Service Desk and Automation Services at Honeywell Technologies in Charlotte, NC, US | Unifers