Salah Kaddumi
IT Director - Leader for Global Service Desk and Automation Services @Honeywell Technologies
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WORK HISTORY
IT Director - Leader for Global Service Desk and Automation Services @Honeywell Technologies
Charlotte, NC, US
Experienced professional leading global service desk and automation services. Passionate about delivering top-notch IT support and driving efficiency through cutting-edge automation solutions. Dedicated to optimizing service delivery and enhancing user experiences.
EDUCATION
College of San Mateo
Business Administration, Management and Operations
SKILLS
ABOUT SALAH KADDUMI
Experienced Information Technology Leader with a proven track record of driving innovation and efficiency in the computer networking industry. I specialize in leading enterprise-wide strategies for generative AI and automation, transforming business processes to deliver measurable results. Skilled in process optimization, support and operations management, escalations management, and event management, I thrive in dynamic environments that require both technical expertise and strategic vision.My expertise includes implementing cutting-edge automation solutions to streamline operations, reduce costs, and enhance customer experiences. With deep knowledge of video conferencing technology and end-to-end support management, I have successfully improved collaboration and productivity across organizations.Passionate about leveraging advanced technologies to empower teams and achieve organizational goals, I am dedicated to creating impactful solutions that drive sustainable success.
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