Salah Eldin Hasoun

Airport Operations Officer @City of Dallas

Dallas, TX, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2024 — Present

Airport Operations Officer @City of Dallas

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Dallas, TX, US

Oversaw airside and landside operations: Ensure compliance with FAA regulations, enhance safety and security, and improve overall customer satisfaction. Moreover, utilized communication systems to coordinate personnel responses and provide guidance during alerts and emergencies. • Evaluation of airport operations: Evaluated airport facilities for regulatory compliance, supported proactive service initiatives, and played a key role in revamping service processes to elevate customer experience. Furthermore, conducted daily inspections of runways, taxiways, signage, lighting, and security infrastructure, coordinating closely with Air Traffic Control.• Tenant, FBO and Public Service Coordination: Assisted tenants, general public as well as airlines with operational support, escorted aircraft and construction personnel, and ensured construction activities met FAA standards. • Safety and Compliance Enforcement: Responded to wildlife hazards, fuel/lavatory spills, custodial incidents, and environmental issues, while maintaining thorough incident reports and communication logs.

EDUCATION

1996 — 2000

Ajman University

Bsc, Business Administration

2014 — 2017

Strathclyde Business School

Master of Business Administration - MBA, Business Administration and Management, General

SKILLS

Call CenterCommunicationCustomer RetentionCustomer ServiceSalesProject ManagementCustomer Relationship Management (Crm)RecruitingReal EstateLeadershipBilingual (Arabic & English)BudgetingStrong Communication SkillsProject PlanningCall CentersBusiness DevelopmentCross-Functional Team LeadershipPerformance ManagementCrmProactive, Enthusiastic & Self-MotivatedSales ManagementRetailCustomer RelationsNetworkingProcess ImprovementBusiness StrategyTroubleshootingBudgetsTeamworkStrategic PlanningTeam ManagementAnalysisTeam LeadershipCustomer SatisfactionTrainingContract NegotiationSellingForecastingContract ManagementProblem Solving

ABOUT SALAH ELDIN HASOUN

Senior Customer Experience (CX) Manager with over 20 years of experience driving…

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