Sal Maglio
Project/Program Management and Client Success at ivision
- Role
- Manager, Customer Success at ivision
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Sal Maglio
VALUE PROPOSITION I deliver solid results in Information Technology, with extensive experience in leadership roles overseeing IT service delivery and project management for Fortune 500 clients. My success is driven by my ability to build highly effective strategies that apply technology to address and resolve issues, yielding substantial gains in technical and business operations performance.SUMMARY Engaging IT Service Delivery Executive possessing a winning blend of global team leadership, strategic talent, and practical experience. Skilled in managing large, complex enterprise services to produce exemplary results, via hands-on involvement and cross-functional delegation. Leverages a unique mix of technical, strategic, operations and analytical expertise, consistently exceeding client expectations by aligning staff talents and effort with organizational objectives. LEADERSHIP HIGHLIGHTS Presently leads global teams engaged in the support of enterprise corporations that include Novelis, Louis Vuitton, Covance and Honda. Maintains compliance with SLA requirements while identifying opportunities to improve operating efficiency and increase account penetration. Successfully managed service launches throughout North America, South America, Asia and Europe.Specialties: IT Operations Leadership, Project Management, Technical Team Leadership, Process Improvement, Succession Planning, Cost Containment, Lean Six Sigma, Revenue Growth, Fortune 500 Account Management
Experience
Manager, Customer Success
Feb 2023 — Present · Atlanta, GA, US
Education
Lawrence Technological University
Lean Six Sigma Green Belt Certified
Suffolk County Community College
Associate of Arts and Sciences (A.A.S.)
1990 — 1992
Skills
- Enterprise Software
- Contract Recruitment
- Outsourcing
- Business Analysis
- Global Delivery
- Customer Service
- Crm
- Itil
- Management
- IT Service Management
- Account Management
- Change Management
- Project Management
- Business Process Improvement
- Service Desk
- Team Leadership
- Leadership
- Global Operations
- IT Management
- Customer Relationship Management (Crm)
- Call Centers
- Vendor Management
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