Sal James
- Role
- Technical Associate Developer - Platform Tech Customer Support at ServiceNow
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
Experience
Technical Associate Developer - Platform Tech Customer Support
Jan 2013 — Present · CA
I love to work with our customers at ServiceNow in my role as technical support engineer. My team works on system-wide modules such as the automated test framework that tests the functionality in every ServiceNow module, and on the common functionality found in reporting, database tables, upgrades, currency, and date/time. We\'re good with configurations and resolving customer and out-of-box issues that span multiple areas. Between the influence of my Italian army-sergeant mother and my 18 years of ITIL experience, I’m a gregarious and well-rounded team player with excellent communication skills.
Education
The Ohio State University
Master of Science
Bowling Green State University
BA
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