Sakthi Saranya B
I am actively looking for a Technical Support engineer, Cloud support engineer | Microsoft Certified Azure | ServiceNow | Active Directory | Networking | Cloud Operations | Public Speaker Technical workshop & Seminar
- Role
- Analyst - IT Support at HCLTech
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Sakthi Saranya B
Hi, I’m Sakthi Saranya, Analyst - IT support with 2+ years of experience in providing L1/L2 remote support and resolving end-user issues efficiently.I have hands-on experience working with Windows OS, Active Directory, User Account Management, Outlook, VPN, VDI/AVD, MFA/2FA, ServiceNow, and the Microsoft Azure Portal. I have supported US-based clients, handling incidents and service requests while maintaining high customer satisfaction.I am actively seeking opportunities in Service Desk, Technical Support, IT Support, or Cloud Support Engineer roles.I am Microsoft Certified: Azure Fundamentals (AZ-900) and continuously working on strengthening my skills in Azure, Cloud Computing, and IT Service Management.Key Skills: Service Desk (L1/L2 IT Support) Active Directory & User Management ServiceNow – Incident & Request Handling Windows OS, Outlook, VPN, VDI/AVD Azure Fundamentals (AZ-900 Certified) Open to new opportunities | Ready to discuss roles matching my skill set
Experience
Analyst - IT Support
Dec 2024 — Present · Chennai, IN
Active Directory - User Access & Permission - Onboarding Microsoft 365 Support - VPN & Remote - Microsoft Azure - Windows 10/11 - Bitlocker Gained hands-on experience with ServiceNow and Active Directory.Performed basic troubleshooting of Windows OS and application issues.Followed ITIL processes and understood escalation procedures.Developed problem-solving and communication skills while supporting end users.
Education
University of Madras
Master of Computer Applications - MCA, Mathematics and Computer Science
Prince Shri Venkateshwara Arts And Science College
B. Sc computer science, Computer Science
Neon Technologies
HTML CSS JAVA MYSQL
Holy Family Convent Matriculation Higher Secondary School
Higher Secondary - Computer Science, Mathematics and Computer Science
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