Sakthi Priyan
Assistant Manager - Operations @ Avantor
- Role
- Assistant Manager at Avantor
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
About Sakthi Priyan
Demonstrated history of working in service industry. Skilled in Resource Management, Customer Service, Pre & Post sales, technical support services.Adept in handling a contact center
Experience
Assistant Manager
Apr 2024 — Present · Coimbatore, IN
Contact Centre Management: Supervised a workforce of 30+ direct reports and three leaders, coordinating resource allocation, staffing, scheduling, and adherence to SLAs (AHT, FCR, C-SAT & ASA) to enhance Contact Center’s performance. Supply Chain Management: Held leadership positions in verticals – Pre-Sales & Order to Cash (OTC) Line Manager - Pre-Sales Team (Customer Relationship & Quotes Management) Change Ambassador: Identified as an influencer who is uniquely positioned to work with cross functional teams (150+ associates) over a CRM transformation project. Cost Center Management: Responsible for overseeing budget allocation, conducting performance evaluations, structuring job roles, and managing recruitment processes. Project Management: Tasks include organizing User Stories, maintaining Backlogs, and facilitating sprint reviews and retrospectives for efficient project execution. Stakeholder Management: Engage with stakeholders including sponsors, employees, suppliers, and customers to drive growth, optimize processes, and address escalations, ensuring alignment with organizational objectives.
Education
Jeppiaar Engineering College
Bachelor of Technology - BTech, Biotechnology
2006 — 2010
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