Sakthi Mohan
Application Support Engineer at Axletree Solutions | Swift AWP
- Role
- Application Support Engineer at Axletree Solutions
- Location
- Tirunelveli, IN
- LinkedIn followers
- 500 followers
About Sakthi Mohan
Application Support Engineer with 2.5 years of experience in the financial services…
Experience
Application Support Engineer
Mar 2023 — Present · Chennai, IN
Provide L1 application support and troubleshooting for customers using SWIFT Service Bureau infrastructure (FIN, MX, FileAct, InterAct, RMA, Payments Integration).Contribute to ISO 20022 migration projects, ensuring smooth implementation and delivering end-user training on SWIFT GUI interfaces such as SAA and AWP.Troubleshoot and resolve incidents within defined SLAs, escalating issues when required, while maintaining strong client relationships.Develop and maintain comprehensive documentation on customer configurations, operational workflows, and project lifecycle deliverables.Participate in annual Disaster Recovery (DR) exercises to validate client connectivity and business continuity.Deliver technical training and knowledge sessions for customers and internal teams on SWIFT products and best practices.Collaborate with cross-functional teams to ensure seamless payment integration and compliance with financial messaging standards.Recognized for strong problem-solving, teamwork, and escalation management in supporting mission-critical financial applications.
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