Sakthi Mahaalaxmi
Product Owner | Agile Business Analyst | SAFe Certified | Driving Digital Solutions via ServiceNow, Jira, & Cross-Functional Collaboration | 7+ Yrs IT Experience
- Role
- Business Analyst 3 at Comcast
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Sakthi Mahaalaxmi
As a certified SAFe Agile Business Analyst and Product Owner with over 8 years of experience in digital transformation, I specialise in bridging the gap between business needs and technical execution.I’ve led cross-functional agile teams to deliver scalable solutions across ServiceNow, SaaS platforms, and enterprise IT systems. My work has impacted ITSM, HRSD, and Cybersecurity modules, improving process efficiency and user satisfaction.Known for my strengths in stakeholder communication, requirement elicitation, backlog grooming, and sprint planning, I help translate business goals into clear, actionable user stories that align with organizational priorities. Core Skills:Product Ownership & Agile DeliveryBusiness Analysis & Process MappingServiceNow (ITSM, HRSD, IRM), Jira, ConfluenceUser Story Writing, Wireframes, UATSAFe Agile, Scrum, SDLCProjects & AchievementsLed end-to-end ServiceNow, SaaS, and enterprise IT initiatives driving measurable efficiency gains across ITSM, HRSD, and Cybersecurity.Global Change & Infrastructure: Built NOC dashboards and reports, managed SLA modifications, and directed a full network build—including switches and database—for France, supporting EMEA, Asia-Pac, and Mexico.R&D / SAS Platform: Delivered six multinational projects using Entimice (SAS) for research data; owned UAT and stakeholder coordination.Comcast BA & Scrum Master: Set up Agile teams and ceremonies in AZ and current location; drafted user stories in Jira and guided ServiceNow development.Anaplan Finance System: Designed requirements and complete ServiceNow integration (custom fields, backend triggers, storage); introduced interactive estimation tools and earned promotion to Senior BA.Cybersecurity Platform: Owned ServiceNow GRC, Vendor Risk Management, and Vulnerability Response modules; delivered the enterprise GRC portal, ran full Scrum cycle, authored stories, led UAT, and managed the India-based dev team.Advanced Analytics: Produce global quarterly, half-yearly, and annual insights with ServiceNow dashboards and Power BI, presenting infographic-style reports for executive decision-making.AwardsExcellence in Program Management Support for timely approvals and ServiceNow enhancements • PRISM Team Setup Award for building and leading a high-performing Agile team • Multiple commendations for global change management, analytics delivery, and cross-functional leadership.I’m now exploring new opportunities where I can contribute to meaningful digital initiatives—whether in product ownership, agile transformation, or platform strategy.
Experience
Business Analyst 3
Jun 2022 — Present · Chennai, IN
promoted as engineer 3
Education
International Institute of Information Technology Bangalore
Pg
2020 — 2021
SNS College of Engineering
Bachelor's degree
2012 — 2016
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