Sakshi Singh

Analytics @ Amazon

Role: Data Analytics & Ai all Amazon Selling Partner Support at Amazon
Location: Seattle, WA, US
LinkedIn followers: 500 followers

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Experience

Data Analytics & Ai all Amazon Selling Partner Support
Amazon
Oct 2024 — Present · Seattle, WA, US
Own end-to-end ETL pipeline for Amazon Seller and Vendor Support Experience metrics such as TTR(Time to Resolve), NRR (Negative Response Rate), CPU (Contacts Per 1K Units sold), Reopen Rate, FTR (First Touch Resolution), Transfers Rate-Designed and implemented Vendor Support Experience Dashboard in Amazon QuickSight, providing a unified source of truth for 300+ stakeholders across 5 VP orgs, standardizing reporting for all support operations metrics- Partnered with SDEs, PMs, and DEs across 6 vendor teams to build reporting infrastructure from the ground up, reducing ad-hoc requests by 95% and saving 120+ PM hours per week through automated, scalable insights- Delivered analytical support for worldwide contact-elimination initiatives impacting 25M+ Seller Central contacts, identifying root causes and opportunity areas to lower global support volumes- Contributed to 10+ pilot programs for Amazon Premium Vendors, providing targeted insights that improved premium support workflows and enhanced overall vendor experience- Built an Amazon QuickSight AI Agent leveraging QuickSight datasets, parameters, interactive dashboards, and structured documentation to automate ad-hoc data pulls, generate performance callouts, and surface key metric drivers for leadership reviews

Education

University of Wisconsin-Madison
Bachelor of Science - BS, Economics, Mathematics, Minor in Business and Computer Science
2015 — 2019
Wisconsin School of Business
Master of Science - MS, Business Analytics
2019 — 2020

Contact information

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Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

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Experience

Data Analytics & Ai all Amazon Selling Partner Support

Education

University of Wisconsin-Madison

Wisconsin School of Business

Find verified contacts for anyone on LinkedIn