Sakshi Gupta
Global Payroll | Operations SME – Fintech | People Leadership | Escalation Management | Process & Performance Excellence | Ex-Product Expert BYJU’S
- Role
- Global Payroll Specialist at Rippling
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sakshi Gupta
Results-driven Operations & Escalation Leader with experience across Fintech and EdTech, currently driving operational excellence in VKYC and Merchant Experience at PhonePe. I lead large-scale teams with a span of 245+ agents and 50+ direct reports, focusing on performance management, quality adherence, and SLA governance.I specialize in performance turnaround and escalation management, having successfully mentored bottom-quartile performers to achieve 100% recovery. My approach is strongly data-driven, leveraging RCA, Reject/UTV analysis, and operational metrics to identify root causes, reduce error rates, and design targeted training interventions that improve efficiency and compliance.Previously, I handled high-priority merchant escalations and growth initiatives at BYJU’S, contributing to a 30% improvement in customer retention through structured problem-solving and cross-functional collaboration. I am actively exploring opportunities in Operations Leadership, Escalation Management, and Strategic Support roles within Fintech, BFSI, or high-growth organizations.
Experience
Global Payroll Specialist
Mar 2026 — Present · Bengaluru, IN
Education
G. S. College of Commerce & Economics, Nagpur (Autonomous)
Bachelor's degree, Computer Applications and Commerce
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