Sakshi Patil
Information Security Analyst | Sec+ | (ISC)2 Certified in Cybersecurity (CC) | Data security professional | Ex-TCSer | WiCyS Member |
- Role
- Junior Security Analyst at Xcel Life Sciences
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Sakshi Patil
IT Support Specialist with 4 years of experience delivering exceptional technical support…
Experience
Junior Security Analyst
Nov 2024 — Present · US
Provided first-line technical support to 200+ employees, resolving hardware and software issues using Zendesk, achieving a 95% first-call resolution rate. Configured and maintained Windows 10/11 systems, ensuring compliance with organizational security policies through regular patch management. Deployed and managed Cisco Meraki network devices, optimizing LAN connectivity and reducing network downtime by 20%. Conducted end-user training sessions on Microsoft 365 applications, improving employee productivity and reducing support tickets by 15%
Education
University of Maryland Baltimore County
Master's degree, CyberSec
Bamu university
Bachelor of Engineering - BE, Electrical and Electronics Engineering
2016 — 2020
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