Sakshi Tiwari

About Sakshi Tiwari

Transaction Risk Investigator with over 3 years of experience in fraud detection, transaction analysis. Proven ability to identify suspicious activities and mitigate financial risks through thorough investigations and data analysis. Strong analytical skills combined with a deep understanding of regulatory compliance and anti-fraud measures.

Experience

1. Sepo Translation Spclst -i Cn

   Amazon

   Feb 2022 — Present · Bengaluru, IN

   Conducted comprehensive investigations into Safe T team utilizing the data and investigative techniques to identify potential risk.• Analyzing Claims filled by the Seller, Investigating the case and providing the right solution. Analyzing trends in seller and customer behavior to proactively identify high risk activities to reduce fraud.• Check for Risky Buyers/Sellers on the platform, checking their behaviour’s, buying and selling history, buying pattern and ensuring that no fraudulent activities are done while they conduct business with us.• Ensuring Amazon as a brand and was not compromised while dealing with the clients and effectively managing the sensitive issues.• Worked on the process changes that helped the team to perform well and reduce defect count as a whole.• Worked as a part of Shine advisor, ensuring our new hires at our Bengaluru faced no problem while resolving cases adhering to SOP’s.• Ensured AHT (Average Handling Time) and Defect’s are not compromised.• Provided refresher and instant support, if investigator faced issues related to SOP.

Education

• CENTRAL UNIVERSITY OF GUJARAT

  Master's degree

  2019 — 2021

• Sikkim University, Gangtok

  Bachelor's degree

  2016 — 2019