Sakshi Singh

Experience

1. Workforce Administration Specialist

   RXO, Inc.

   Feb 2024 — Present · Mumbai, IN

   Managed end-to-end employee lifecycle cases (hire to separation) within SAP SuccessFactors. • Executed data changes and corrections at position, compensation, and bank details level in SAP SuccessFactors. • Developed and documented Standard Operating Procedures (SOPs) for HR service cases in ServiceNow. • Conducted training sessions for colleagues on making employee data updates in SAP SuccessFactors. • Participated in QA and implementation of requisition creation for Indian employees, ensuring seamless transition to production. • Contributing to prototype testing and transitioning from SuccessFactors/ServiceNow to Workday. • Experience in 44+ different HR service case types in ServiceNow, ensuring timely and accurate solutions. • Prepared and maintained quarterly RNR (Reward and Recognition) documents and certificates. • Managed and generated increment data for promotion/increment letters for employees. • Coordinated with cross-functional teams to ensure smooth processing of employee data and services across HR platforms. • Analysed and streamlined HR workflows, contributing to improved operational efficiency and reduced processing time. • Provided first-line support to HR and business partners on system-related queries and employee data issues. • Monitored and resolved data discrepancies to maintain data integrity across HR systems. • Created and maintained detailed documentation for HR processes and system configurations to support future audits and process improvements. • Acted as a liaison between HR, HRIT, and other departments to resolve technical and functional issues related to HR systems.

Education

• The Kelkar Education Trusts Vinayak Ganesh Vaze College of Arts Science and Commerce Mithagar Road Mulund East Mumbai 400 081

  Bachelor of Commerce (Accounting & Finance), Accounting and Finance

  2014 — 2017