Sakshi Sharma

Experience

1. Front Office Associate

   Lemon Tree Hotels

   Apr 2023 — Present · Gurugram, IN

   Passionate about creating a welcoming and efficient environment\" Provide a warm and professional welcome to all visitors and guests, ensuring a positive first impression.Manage all incoming and outgoing phone calls, directing them to the appropriate personnel.Handle all guest inquiries, providing accurate information and resolving issues efficiently.Coordinate appointments and manage calendars for team members, ensuring smooth scheduling.Maintain a tidy and organized front desk area, including managing mail, packages, and office supplies.Assist with various administrative tasks, including data entry, filing, and document preparation. Collaborate with other departments to ensure seamless communication and efficient workflow.Maintain accurate records and logs of daily activities, guest preferences, and feedback.Provide support with billing and payment transactions.Assist guests with information about local attractions, transportation, and directions.Maintain a high level of professionalism and customer service at all times.\"

Education

• Sai Royale College of tourism and hotel management

  Diploma of tourism and hotel Management

  2021

• Indira Gandhi National Open University

  Master's of business administration

  2023