Sakshi Sarraf
Senior Team leader Operations Specialist | Senior sales manager | Retention specialist
- Role
- Senior Customer Service Associate at IntouchCX
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Sakshi Sarraf
Dynamic Operations and Customer Experience Specialist with 5+ years of proven success in the ed-tech and BPO sectors, specializing in student lifecycle management, customer retention, and team leadership. My experience spans international voice and non-voice processes, where I\'ve consistently driven CSAT/NPS improvements, reduced churn, and led high-performing teams in fast-paced, tech-driven environments. I’ve built and scaled operations from the ground up — from redesigning sales pipelines and onboarding programs to crafting SOPs that elevated team productivity and training efficiency. At Bhanzu, I led a 10+ member team and boosted CSAT from 18% to 95% through streamlined issue resolution. At Upskills, I improved process efficiency by 25%, significantly enhancing the customer experience and operational agility. Tools & Platforms: CRM & Support: Salesforce, Freshdesk, HubSpot, Zoho, Aircall Data & Analysis: Excel, SQL, Google Data Analytics (ongoing) Communication: International Voice Process, Email Support, Escalation Handling I\'m passionate about building scalable systems, nurturing team talent, and delivering seamless customer journeys through strategic operations. Currently seeking Team Leader / Program Manager / Customer Success opportunities where I can contribute to growth-focused, customer-centric organizations. Let’s connect if you\'re building something impactful in ed-tech, SaaS, or customer operations!
Experience
Senior Customer Service Associate
May 2025 — Present
Education
Visvesvaraya Technological University
BE - Bachelor of Engineering
Visvesvaraya Technological University
Bachelor of Engineering - BE
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.