Sakshi Raghav
Sr. Business Analyst | UST Global
- Role
- Sr Business Analyst at UST
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sakshi Raghav
Impact-driven ServiceNow Senior Business Analyst with 5+ years of diverse experience…
Experience
Sr Business Analyst
Jan 2022 — Present · Bengaluru, IN
Led multiple end-to-end Service Now implementation and enhancement projects across ITSM, Service Catalog, IT Asset Management (ITAM), and Integrations-Facilitated stakeholder workshops to gather requirements, drive catalog standardization, and identify automation opportunities-Led project kickoff meetings to define scope, timelines, and roles, establishing a clear execution roadmap. Oversaw sprint planning, backlog grooming, and UAT activities, ensuring timely delivery of high-quality project outcomes-Reduced manual effort by 30%, and resolution time by 20%, through process mapping, automation, and workflow optimization-Implemented the ITAM module to manage the hardware/software lifecycle, align the CMDB with assets, and improve procurement efficiency-Successfully configured AD integration, SLA matrix, notifications, inbound email actions, service portal, data separation, and incident forms, by following ServiceNow best practice for the customization-Designed and delivered dashboards and reports using Service Now and Excel to improve KPI visibility and operational transparency-Configured third-party integrations with tools like STEP Ops, JIRA, Orca, and Exalate using Scripted API/REST/SOAP and Plugins, enabling real-time synchronization, automated incident generation, and cross-platform task updates.
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