Sakshi Patel
Technical Support Specialist @TELUS Digital
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WORK HISTORY
Technical Support Specialist @TELUS Digital
Montreal, QC, CA
Designed, developed, and integrated RESTful APIs to boost system interoperability, streamline processes, and enhance functionality.• Utilized Splunk for thorough monitoring, analysis, and visualization of data, ensuring peak system performance and reliability.• Managed domain settings, including ANAME and CNAME records, to ensure smooth domain operations and efficient DNS management.• Employed SQL for advanced database management, query optimization, and detailed data analysis to support data-driven decision-making and enhance system efficiency.• Served as Incident Commander, leading incident response efforts, coordinating with cross-functional teams to resolve major issues quickly, and implementing solutions to reduce downtime.
EDUCATION
Collège LaSalle, Montréal
Advance Diploma of Education (DEC)
ABOUT SAKSHI PATEL
Technical Specialist with experience in full-stack development, Agile methodologies, and testing. Skilled in troubleshooting, debugging, and optimizing web applications.Key Strengths: • Strong proficiency in multiple programming languages, databases, and web technologies.• Experienced in working in agile environments and utilizing Scrum methodology for project management.• Collaborative team player, able to deliver solutions in fast-paced settings.• Enthusiastic about problem-solving, continuous learning, and contributing to innovative software solutions.Technical Skills: • Programming Languages: C#, Java, JavaScript, Python, C++, Swift, Golang, SQL (Oracle SQL, MySQL, SQLite)• Applications & Tools: Visual Studio Code, Eclipse, Visual Studio 2022, phpMyAdmin, SSMS, XAMPP, Android Studio, PhpStorm, Xcode, GoLand• Frameworks & Platforms: ASP.NET MVC, ASP.NET Core, Entity Framework, Django, Angular, Firebase.NET• Databases & Cloud: SQL Server, MySQL, SQLite, Azure, Firebase• Operating Systems: Windows, macOS, Android• Other Skills: Agile methodology, GitHub, Technical Documentation, TroubleshootingPersonal Attributes:• Strong communication skills, highly adaptable, and collaborative, with a focus on delivering high-quality software solutions and driving innovation within teams.• Excellent problem-solving abilities, a passion for continuous learning, and proven leadership in inspiring teams to achieve project goals.
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