Sakshi Pandey
Operations Support Supervisor @Citi
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WORK HISTORY
Operations Support Supervisor @Citi
Mumbai, IN
EDUCATION
Prahladrai Dalmia Lions College of Commerce and Economics Sundar Nagar S V Road Malad West Mumbai 400 064
Bachelor of Commerce - BCom, Business/Commerce, General
ABOUT SAKSHI PANDEY
As a Team Leader Operations at Teleperformance, I oversee the fraud investigation and dispute resolution processes for credit card customers. I manage a team of 15 agents, ensuring that they deliver high-quality service and comply with the company\'s policies and procedures. I also liaise with internal and external stakeholders, such as banks, merchants, and law enforcement agencies, to facilitate the resolution of complex cases and prevent fraud losses.I have a Bachelor of Commerce degree from Prahladrai Dalmia Lions College of Commerce and Economics, where I studied business, commerce, and accounting. I have developed strong skills in communication, customer relationship management, problem-solving, and information technology, which I apply to my current role. I am passionate about protecting consumers from fraud and enhancing their satisfaction and loyalty. My goal is to advance my career in the fraud prevention and detection field and contribute to the company\'s success and growth.
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