Sakshi Nagpal
Executive Vice President at TP
- Role
- Executive Vice President at TP
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sakshi Nagpal
Over 20 +years of experience in Outsourcing and passionate about Customers, Client Service and Business Outcomes.Domain expertise across various verticals Banking, Travel, retail & Telecom. Responsible for International Operations with proven track record with diversified capability in Customer Experience, Outsourcing Solutions and Operations Management including Digital Business Transformation. Skilled in developing & implementing a comprehensive service delivery model framework to facilitate executive decision-making with strategic global sourcing options like outsource vs. captive, global hub vs. regional spokes, delivery locations for diverse functions such for the contact centre.Transitioned and handled the length and breadth of Customer Service across geographies through OMNI channels.Recognized as a catalyst for meaningful digital transformations that impacts the bottom line and influences positive customer interactions. Customizing solutions across industries that encompass customer care, digital & tech support, and the latest in the day – Work at Home Solutions. Effectively leveraged Teleperformance framework TAP® (Technology Analytics and Process Excellence), a perfect combination for driving Digital Transformation and identifying the right opportunities to provide frugal solutions for a future-ready Operations. Consulting as an SME for multiple Processes and projects across geographies for sermonizing Teleperformance’s capability and services in various Industries
Experience
Executive Vice President
Jul 2024 — Present
Education
Osmania University
B.com, Commerce
XLRI Jamshedpur
Project Management
2020 — 2021
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