Sakshi Mishra

About Sakshi Mishra

I work as a Technical Support Chat Engineer at Wipro, where I support the Dell ECS (Elastic Cloud Storage) project. My job involves helping customers with their cloud storage systems, solving technical issues, performing upgrades, and making sure everything runs smoothly. With my knowledge of Linux and networking, I’m able to handle even tricky problems effectively.From the start, I’ve been focused on giving my best. In my first month itself, I became the top performer in my team, and I’ve stayed consistent ever since. I’m proud of the appreciation emails and positive feedback I’ve received from international clients for my work.I also enjoy sharing what I know with my team, whether it’s helping new members or documenting useful tips. For me, it’s not just about solving problems—it’s about building great customer experiences and growing in my role.

Experience

1. Deployment Engineer

   SolarWinds

   Apr 2025 — Present · SG

   Managed the deployment of the ITSM onboarding process for SolarWinds users, ensuring seamless integration of roles and permissions. • Developed and optimized the change catalog and service catalog to enhance incident processes. • Collaborated with cross-functional teams to streamline workflows, improving overall efficiency in service delivery.

Education

• Ramniranjan Jhunjhunwala College (Autonomous)

  BSc IT , Programming

  2019 — 2022