Sakshi Gupta
Associate Program Manager at Hyperpure by Zomato| Ex-Happilo | IIT Kharagpur
- Role
- Associate Program Manager at Hyperpure By Zomato
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sakshi Gupta
A performance-driven and dynamic professional with 4+ years of experience in inventory…
Experience
Associate Program Manager
Feb 2024 — Present · Gurugram, IN
Tracked and analyzed Orders with Issues (OWI) across 11 PAN India warehouses, setting city-wise targets and action plans.· Successfully reduced OWI by identifying process gaps, implementing tech-driven solutions, and enhancing the Merchant experience, leading to a 5% reduction in inbound tickets and a 0.5% drop in refund rate.· Implemented Inward Quality Check framework for perishables (F&V, Poultry) with standardized quality parameters resulting in 1.5% reduced quality issues and wastages.· Led daily temperature adherence monitoring for all Cold Rooms PAN India, ensuring compliance >90% through Open Door Sensor Blocker implementation.· Improved ticket resolution efficiency by conducting CRM performance reviews, ticket closure audits, feedback sessions and training programs.
Education
Jawaharlal Nehru Krishi Vishwavidyalaya, Jabalpur
Bachelor of Technology - BTech
2016 — 2020
Indian Institute of Technology, Kharagpur
Master of Technology - MTech
2020 — 2022
St. Joseph's Convent Girl's Senior Secondary school jabalpur
12th
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