Sakshi Gupta
Customer Success Lead at Certinia
- Role
- Customer Success Lead at Certinia
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Sakshi Gupta
Customer Success Professional who loves helping customers be successful with products they invest in. Drive complete post sales lifecycle with clients converting them into product lovers, drive higher engagement and adoption and act as a customer consultant.Tools and certifications: Saleforce, Zendesk Jira,SAP ECC 6.0, SAS, ITIL, Yellow Belt Six Sigma, MS Office, MS Project, DPL7, OSS
Experience
Customer Success Lead
Feb 2022 — Present · San Francisco, CA, US
Education
North Carolina State University - College of Management
MBA, Services and Consulting
2009 — 2011
Guru Gobind Singh Indraprastha University
B tech, Electronics & Communications Engineering
2000 — 2004
Skills
- Vendor Management
- Business Intelligence
- Business Process Improvement
- Account Management
- Sap Ecc 6.0, Sas, Itil, Yellow Belt Six Sigma, Ms Office, Ms Project, Dpl7, Oss
- Pmo
- Pre-Sales
- Strategy
- Networking
- Telecommunications
- Analysis
- Market Research
- Integration
- Process Improvement
- Project Planning
- Enterprise Software
- Customer Relationship Management (Crm)
- Sdlc
- Six Sigma
- Ms Project
- Product Management
- Management
- Testing
- Troubleshooting
- Forecasting
- Sap Erp
- Project Management Office (Pmo)
- Project Management
- Crm
- Itil
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