Sakshi Gupta
Customer Success Partner @MongoDB | PSPO™, NoSQL, Cloud consultant | MBA@TAPMI
- Role
- Senior Customer Success Manager at MongoDB
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sakshi Gupta
As a Customer Success Manager at MongoDB, I manage customer journey post sales, ensuring customer satisfaction and retention. I create account onboarding project plans, identify customer business objectives and map them to product features, and consult and prioritize the most valuable feature. I also monitor business KPIs, identify product gaps, and contribute to product enhancement. In my past roles I have successfully led account expansion strategies to increase CSAT and ensure customer renewals for several key accounts.I have a MBA degree in Sales and Marketing from T.A.PAI Management Institute, and a BTech degree in Computer Science. I am also a certified Professional Scrum Product Owner (CSPO) along with deep knowledge about AZ cloud, NoSQL, API Integration, and strong communication skills to handle customer facing roles. I am passionate about learning and sharing new technologies, and happy to connect with like-minded professionals.
Experience
Senior Customer Success Manager
Feb 2026 — Present
Education
Guru Gobind Singh Indraprastha University
BTech - Bachelor of Technology, Computer Science
T A Pai Management Institute, Manipal
MBA - Master of Business Administration, Sales and Marketing, Information Technology
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