Sakshi Gupta

About Sakshi Gupta

Results-driven Channel Team Leader with a proven track record of optimizing complex last-mile operations and leading high-performing clusters. Currently managing a 7 locations in Rajasthan, I oversee a combined daily volume of BAU shipments, peaking at over 13,900 shipments during high-velocity periods like Jupiter ART.My expertise lies in driving operational excellence through data-backed strategies and rigorous mechanical rigor. Recently, I spearheaded the Rajasthan Cluster HFR Adherence project, achieving a 98.90% adherence rate (a 484 bps improvement), which ranked our cluster 2nd in the West Zone and 5th nationally. I specialize in turning around underperforming metrics, evidenced by an 8,400 bps improvement in IFIT and a 562 bps reduction in unpickupable bad scans within a single quarter.By implementing live tracking mechanisms and proactive delivery associate (DA) coaching, I have consistently exceeded goals for Premium Delivery Success (DDS) and On-Time Performance (DOT), reaching peak performance levels of 94.79% and 96.75% respectively.Featured Skills & Core Competencies• Last-Mile Logistics & Cluster Management: Currently overseeing a 7-station network in the Udaipur Patch with a peak handling capacity of over 13,900 shipments.• Operational Excellence (Metric Turnaround): Driven significant BPS improvements across critical KPIs, including an 8,400 bps recovery in IFIT and 562 bps reduction in unpickupable bad scans.• Performance Metrics & KPIs: Specialized in optimizing Premium DDS (94.79%), Premium DOT (96.75%), and HFR Adherence (98.90%) through data-driven tracking.• Process Improvement (Six Sigma Foundations): Expert in implementing live-tracking mechanisms, two-way texting protocols, and real-time visibility tools to eliminate \"Address Not Found\" errors.• Stakeholder & Workforce Leadership: Experienced in managing 60+ member teams and providing daily coaching to outlier Delivery Associates to maintain a 0.07% DNR CPS rate.• Project Management: Led the Rajasthan Cluster HFR Adherence project to rank 2nd in the West Zone and 5th in the National Network.

Experience

1. Channel Team Leader - Edsp

   Amazon

   Aug 2025 — Present · Udaipur, IN

   Cluster Leadership & High-Volume OperationsStrategic Oversight: Managing operations for the Udaipur Patch, encompassing 7 delivery locations with a base at Udaipur, the largest EDSP site in Rajasthan.Peak Performance: Spearheaded logistics for a daily volume of successfully managing over 13,900 shipments (Delivery, C-Return, and MFN) during Jupiter ART. Network Ranking: Led the Rajasthan Cluster HFR Adherence project from 95.50% to 98.90%, ranking 2nd in West Zone and 5th in the National Network.Operational Excellence & Metric Optimization• Quality Improvement: Achieved a 562 bps reduction in Return Unpickupable Bad Scans (9.76% to 4.14%) and a 338 bps improvement in Non-Delivered Bad Scans (8.80% to 5.42%).• IFIT Recovery: Directed a massive 8,400 bps turnaround in IFIT metrics (105% to 21%) by resolving inventory aging and behavioral issues at outlier stations.• Efficiency Gains: Improved C-return FDPS by 312 bps (from Week 50 to Week 3) by implementing real-time photo sharing and hourly pickup tracking.• Delivery Accuracy: Reduced Standard LM Controllable misses by 26 bps and Standard DOT by 158 bps (Week 50 to Week 3) through proactive TID management and two-way texting.Customer Experience & Premium Services• Premium Success: Elevated Premium DDS from 93.01% to 94.64%, a 163 bps improvement, through live tracking and SCC monitoring of disputed scans.• On-Time Performance: Boosted Premium DOT by 110 bps (Week 50 to Week 3), reaching 96.75% by optimizing dispatch times and reducing doorstep rejections.• Defect Reduction: Lowered Premium LM Controllable misses to 0.09%(a 24 bps reduction) and DNR CPS to 0.07%, achieving best-in-class performance through focused CX coaching.

Education

• GNA University

  Bachelor of Commerce - BCom (hons.)

  2015 — 2018

• Lovely Professional University

  Master of Business Administration - MBA, Marketing

  2018 — 2020