Sakshi Gunjal
Technical Support Analyst @Tata Consultancy Services
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WORK HISTORY
Technical Support Analyst @Tata Consultancy Services
Mumbai, IN
Supporting France-based clients in the NDC transition for airline distribution.> Handling tickets, incident triage, and client queries.> Coordinating with BAs and developers to ensure smooth delivery.> Gaining knowledge of travel industry standards and NDC protocols.> Responsible for implementing NDC services for partners and aggregators.> Onboarding new partners / aggregators to integrate NDC API.> Certification of new partner and test validation of end to end NDC API.> Responsible for conducting weekly reviews with NDC providers ( OfferManagement, Order management, Refunds, Travel DB, Order DB.> Familiar with 18.2 NDC version.> Expertise in verifying provider XML logs.> Developed and Executed test plans, test cases, and test scripts for various services.> Identifying and reporting defects via JIRA and collaborating with developers and NDC providers to resolve the issues.> Ensuring adherence of SLAs.
EDUCATION
SS high school and JR college
11th , Love to read
Itvedant Education Pvt. Ltd
Masters in Data Science and Analytics , Data Processing and Data Processing Technology/Technician
SK college of science and commerce
Bachelor's of science information technology , Information Technology
ABOUT SAKSHI GUNJAL
I\'m a B.Sc.IT (Information Technology) graduate from S.K. College of Science and Commerce, Nerul Navi Mumbai. Detail-oriented IT professional with experience in data analysis, database management, and technical support. Proficient in tools and technologies such as Python, MySQL, Power BI, and MS Excel for data processing, visualization, and automation. Currently working at TCS on the AFKL (Air France KLM) project, supporting NDC (New Distribution Capability) systems, troubleshooting XML logs, and ensuring smooth technical operations. Passionate about leveraging data and technology to optimize performance, improve efficiency, and deliver reliable business solutions.
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