Sakshi Bhatia
Information Technology Specialist at Teads| APAC Leader for The WIT Network | MBA 26
- Role
- Information Technology Specialist Apac at Teads
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Sakshi Bhatia
Detail-oriented IT professional with 4+ years of experience in IT support and service operations, currently pursuing an MBA with a specialization in Data Analytics. Skilled in SQL, Python, Excel, and data visualization, with hands-on experience analyzing operational data and driving process improvements.Experienced in troubleshooting complex technical issues, optimizing workflows, and collaborating with cross-functional teams to enhance service efficiency. Successfully contributed to process improvements that increased operational efficiency by 20%.Currently transitioning into data-focused roles such as Business Analyst and Data Analyst, where I can leverage my technical background, analytical mindset, and business knowledge to deliver data-driven insights and support strategic decision-making. Passionate about using data, analytics, and emerging technologies to solve real-world business problems and drive organizational growth.
Experience
Information Technology Specialist Apac
Feb 2025 — Present
Utilize Freshservice ticketing tool to resolve IT issues, minimizing downtime and maximizing productivity for end-users.2. Managed seamless onboarding and off-boarding processes for employees.3. Oversee IT asset management, optimising utilization to support business operations.4. Cultivate and maintain strong vendor relationships for high-quality service delivery.5. Lead IT initiatives across the APAC region, ensuring successful implementation aligned with organisational goals.6. Provided efficient technical support through tickets, emails, and chat, achieving prompt issue resolution and high user satisfaction.
Education
Atma Ram Sanatan Dharma College
Bachelor of Science, Electrical, Electronics and Communications Engineering
2016 — 2019
Great Lakes Institute of Management
Master of Business Administration - MBA, Business Administration and Management, General
Jetking Noida Learning Center
High School Diploma, System, Networking, and LAN/WAN Management/Manager
2019 — 2020
Indira Gandhi National Open University
Master of Science(Information Security), Information Security
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