Sakshi Belsare
Major Incident Manager | ITIL Certified | ServiceNow | IBM India Pvt Ltd | IT Service Management Expert
- Role
- Major Incident Manager at IBM
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Sakshi Belsare
IT Professional currently working as a Major Incident Manager at IBM India Pvt Ltd. Proven expertise in managing critical IT incidents, ensuring SLA adherence, driving root cause analysis, and collaborating across cross-functional teams for seamless service restoration. Adept in ITIL practices, with a passion for continuous service improvement and operational excellence. Recognized for maintaining calm under pressure, leading bridge calls, and delivering timely resolutions that minimize business impact.
Experience
Major Incident Manager
Apr 2021 — Present · Pune, IN
Lead bridge calls for P1 and P2 incidents, ensuring swift service restoration.Manage end-to-end incident lifecycle, including documentation and stakeholder communication.Create and deliver weekly, monthly, and quarterly MIM reports.Coordinate with multiple internal teams and vendors for efficient incident resolution.Conduct trend analysis, identify root causes, and support problem management.Monitor SLA compliance and handle escalation management.
Education
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Post Graduate diploma in business management , Finance
Sant Gadge Baba Amravati University, Amravati
Bachelor of Engineering - BE, Mechanical Engineering
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