Sakshi Barsale

Customer Service Associate @Magnum Group

Bhopal, IN

Order Support: Assist restaurants with placing, modifying, or cancelling food orders via calls, chats, or emails.• Issue Resolution: Address and resolve complaints related to delayed orders, incorrect deliveries, refunds, and missing items.• Delivery Coordination: Coordinate with restaurants and delivery partners to ensure timely and accurate order fulfilment.• Payment Support: Assist with payment-related queries, refunds, and failed transactions.• Escalation Handling: Escalate unresolved issues to the appropriate department while ensuring a smooth customer experience.• Quality Assurance: Maintain high levels of customer satisfaction by following service guidelines and company policies.

Sushila Devi Bansal College Of Technology

Master of Business Administration - MBA

Shri Cloth Market Institute of Professional Studies

Bachelor's degree