Sakshi Barsale
Seeking Job in Human Resource Executive in Bhopal Location.
- Role
- Customer Service Associate at Magnum Group
- Location
- Bhopal, IN
- LinkedIn followers
- 500 followers
About Sakshi Barsale
Customer Service Associate with expertise in order support, issue resolution, and…
Experience
Customer Service Associate
Jun 2024 — Present · Bhopal, IN
Order Support: Assist restaurants with placing, modifying, or cancelling food orders via calls, chats, or emails.• Issue Resolution: Address and resolve complaints related to delayed orders, incorrect deliveries, refunds, and missing items.• Delivery Coordination: Coordinate with restaurants and delivery partners to ensure timely and accurate order fulfilment.• Payment Support: Assist with payment-related queries, refunds, and failed transactions.• Escalation Handling: Escalate unresolved issues to the appropriate department while ensuring a smooth customer experience.• Quality Assurance: Maintain high levels of customer satisfaction by following service guidelines and company policies.
Education
Sushila Devi Bansal College Of Technology
Master of Business Administration - MBA
2017 — 2019
Shri Cloth Market Institute of Professional Studies
Bachelor's degree
2010 — 2013
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