Sakshi Atwal

About Sakshi Atwal

Dynamic customer-focused professional with 3+ years of experience across sales and…

Experience

1. Senior Associate- Customer Success

   Loopie

   Feb 2025 — Present · Gurugram, IN

   As the Customer Success Head Associate at Loopie, a premium baby gear brand, I lead the customer experience function by ensuring every parent has a smooth, informed, and delightful journey with our products. I act as the bridge between our customers and internal teams, representing the voice of the parent in everything we do.Key Responsibilities: • Build and maintain strong relationships with customers, offering personalized support on product usage, safety, and care. • Serve as the primary point of contact for post-purchase queries, service requests, returns, and feedback. • Collaborate with sales, logistics, and product teams to ensure seamless order fulfillment and customer satisfaction. • Develop and implement customer support processes to ensure timely responses, consistent follow-ups, and issue resolution. • Gather customer insights to help improve product design, packaging, and brand communication. • Handle escalations and critical concerns with empathy and solution-oriented communication.

Education

• Gargi College

  Bachelor of Commerce - BCom

  2017 — 2020