Sakina Motorwala
Experienced in designing transformation and reinvention roadmaps | SME in Trust & Safety | AI Ops | Expert in Account Management, Operations, Change Management, Process excellence, Incubation
- Role
- Client Account Lead at Accenture
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Sakina Motorwala
A highly accomplished Director-level Executive with 25 years of progressive experienceacross diverse industries including technology, product, pharmaceutical, media, retail, andresources. Proven track record of transforming scaled operations to drive complex clientbusiness outcomes, induce new technologies, and deliver profitable, sustainable growth. Expertin AI Operations & Trustworthiness, large-scale Operations Management, and strategicClient & Account Management, consistently leading high-value accounts by integrating dataanalytics, AI, engineering, and operations. Passionate about empowering global teams andbuilding strong relationships to align with strategic vision. Committed Executive Sponsor of DEIand ESG initiatives, actively mentoring emerging leaders and fostering inclusive environments.
Experience
Client Account Lead
Dec 2008 — Present · San Jose, CA, US
Education
SSGMCE
B.E. Computer Science, Computer Science
Skills
- Bpo
- Outsourcing
- Leadership
- Transition Management
- Service Delivery
- Call Centers
- Strategy
- Vendor Management
- Mis
- Operations Management
- Business Analysis
- Team Management
- Crm
- Business Process Improvement
- Business Process
- Offshoring
- Business Transformation
- Management
- Performance Management
- Project Management
- Process Improvement
- Team Leadership
- Change Management
- Customer Experience
- Customer Satisfaction
- Service-Level Agreements (Sla)
- Team Building
- Business Planning
- Stakeholder Management
- Business Development
- Business Strategy
- Operational Excellence
- Resource Management
- Account Management
- P&L Management
- Business Process Outsourcing (Bpo)
- Customer Relationship Management (Crm)
- Client Relations
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